FREQUENTLY ASKED QUESTIONS
Please see a list of frequently asked questions below. If you don't find the answer to your question, please click here to get in touch with our customer service team who will be happy to help.
How much do you charge for delivery?
Please head to our shipping info page for a full breakdown of delivery costs and times.
Do you offer expedited shipping?
Yes we do. For more information, please click here.
Can I change my shipping address?
You can change your shipping address during the checkout process and within your account. Unfortunately, once an order has been placed, we are usually unable to change the shipping address.
Do you provide a tracking number?
You can select tracked delivery at checkout. A tracking service is available for items ordered by Special Delivery within the UK.
Where is my order?
You can check the status of your order within your account. Alternatively, you can get in touch with our customer service team for further details.
What are your data protection policies?
We take data protection and your data security very seriously. You can find our policy on it here - or contact us if you have any specific questions.
Which payment methods can I use to place an order?
We accept all major credit and debit cards and you can also pay using PayPal.
When placing orders for multiple items will my items be dispatched together?
Whilst we try our best to dispatch your items together, on occasion we may send them separately.
I have a problem with my order, what should I do?
Please contact our customer service team who will be happy to help. You can find out how to do this by clicking here.
Can I return my order?
Of course. We are happy to refund an item if it is defective within 30 days of purchase or upon the return of your item. If you return an item to us and request a refund due to an error on our part (i.e. quality issue) we will be happy to pay for the postage cost to return it to us. If you return a book to us because you made a mistake or you have simply changed your mind, you will need to cover the return postage costs. Unfortunately, we are unable to refund an order more than 61 days from the date of purchase.
What condition can I expect my books to arrive in?
All of our books are individually appraised and quality checked prior to dispatch. To avoid disappointment please read the detailed description of the book condition before making your purchase. We are happy to answer any questions you may have about a book before you place an order with us. To find out more about the condition of our books, please click here.
How do I get in touch with World of Rare Books?
We have a number of ways in which you can reach us; please visit our Contact Us page to find out more.